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From: Hass, Harold (hhass_at_FRESNO.CA.GOV)
Date: 06/24/03

  • Next message: Antonio Prado: "Re: 7028 6C4 - Aix 5.1 - problem on login"
    Date:         Tue, 24 Jun 2003 11:11:34 -0700
    To: aix-l@Princeton.EDU
    
    

    From the Problem Determination course(Q1316)docs:

    "Rule of thumb: Replace disk if it produces more than one DISK_ERR4 per
    week"

    This is pretty agressive, especially on a new system. Once a system
    "settles in," once a week should prompt a disk replacement.

    IMHO,
    Harold Hass

    -----Original Message-----
    From: Bill Verzal [mailto:BVerzal@KOMATSUNA.COM]
    Sent: Wednesday, June 18, 2003 8:41 AM
    To: aix-l@Princeton.EDU
    Subject:

    DISK_ERR_4 are simply bad-block relocation errors. They are quite normal.
    However, I heard that if you get more than 8 in an 8-hour period, you
    should get the disk replaced as it is showing signs of impending failure.

    BV
    --------------------------------------------------------

    Bill Verzal
    AIX Administrator, Komatsu America
    (847) 970-3726 - direct
    (847) 970-4184 - fax

    |---------+---------------------------->
    | | Davies Sue |
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    | | Discussion List |
    | | <aix-l@Princeton.|
    | | EDU> |
    | | |
    | | |
    | | 06/18/2003 10:19 |
    | | AM |
    | | Please respond to|
    | | IBM AIX |
    | | Discussion List |
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    >---------------------------------------------------------------------------
    ----------------------------------------------------|
      |
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      | To: aix-l@Princeton.EDU
    |
      | cc:
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      | Subject:
    |

    >---------------------------------------------------------------------------
    ----------------------------------------------------|

    We have a 6H1 and a 6H0 since fairly new we've been getting these error
    messages. I have placed hardware calls, the last one was escalated to the
    factory. The response we got was that this was quite normal and to be
    expected. They said that we should monitor the situation and see how it
    goes. I'd really appreciate knowing if anyone else has seen a similar
    problem.

    Many Thanks

    Sue Davies
    Technical Support Officer
    London Borough of Barking & Dagenham
    Civic Centre
    Wood Lane
    Dagenham
    RM10 7BY
    Tel: 020 8227 2737
    email:sue.davies@lbbd.gov.uk

    The error log entries look like this:

    ---------------------------------------------------------------------------
    LABEL: DISK_ERR4
    IDENTIFIER: 1581762B

    Date/Time: Mon Jun 16 18:02:07
    Sequence Number: 23224
    Machine Id: 0057B9CA4C00
    Node Id: swiftdb1
    Class: H
    Type: TEMP
    Resource Name: hdisk9
    Resource Class: disk
    Resource Type: array
    Location: 14-08-00-7,0

    Description
    DISK OPERATION ERROR

    Probable Causes
    MEDIA
    DASD DEVICE

    User Causes
    MEDIA DEFECTIVE

            Recommended Actions
            FOR REMOVABLE MEDIA, CHANGE MEDIA AND RETRY
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Failure Causes
    MEDIA
    DISK DRIVE

            Recommended Actions
            FOR REMOVABLE MEDIA, CHANGE MEDIA AND RETRY
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Detail Data
    SENSE DATA
    0A07 0000 2A00 01B4 4360 0000 7000 0000 0200 0400 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001 9994 000C 7F00
    ---------------------------------------------------------------------------
    LABEL: DISK_ERR4
    IDENTIFIER: 1581762B

    Date/Time: Mon Jun 16 18:02:07
    Sequence Number: 23223
    Machine Id: 0057B9CA4C00
    Node Id: swiftdb1
    Class: H
    Type: TEMP
    Resource Name: hdisk8
    Resource Class: disk
    Resource Type: array
    Location: 14-08-00-6,0

    Description
    DISK OPERATION ERROR

    Probable Causes
    MEDIA
    DASD DEVICE

    User Causes
    MEDIA DEFECTIVE

            Recommended Actions
            FOR REMOVABLE MEDIA, CHANGE MEDIA AND RETRY
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Failure Causes
    MEDIA
    DISK DRIVE

            Recommended Actions
            FOR REMOVABLE MEDIA, CHANGE MEDIA AND RETRY
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Detail Data
    SENSE DATA
    0A06 0000 2A00 01B4 4400 0000 7000 0000 0200 0400 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001 3EDE 000D E880
    ---------------------------------------------------------------------------
    LABEL: DISK_ERR4
    IDENTIFIER: 1581762B

    Date/Time: Mon Jun 16 18:02:07
    Sequence Number: 23222
    Machine Id: 0057B9CA4C00
    Node Id: swiftdb1
    Class: H
    Type: TEMP
    Resource Name: hdisk6
    Resource Class: disk
    Resource Type: array
    Location: 14-08-00-4,0

    Description
    DISK OPERATION ERROR

    Probable Causes
    MEDIA
    DASD DEVICE

    User Causes
    MEDIA DEFECTIVE

            Recommended Actions
            FOR REMOVABLE MEDIA, CHANGE MEDIA AND RETRY
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Failure Causes
    MEDIA
    DISK DRIVE

            Recommended Actions
            FOR REMOVABLE MEDIA, CHANGE MEDIA AND RETRY
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Detail Data
    SENSE DATA
    0A04 0000 2A00 01F6 4040 0000 7000 0000 0200 0400 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0002 4388 000A EA00
    ---------------------------------------------------------------------------
    LABEL: SCSI_ARRAY_ERR9
    IDENTIFIER: 8AC43378

    Date/Time: Mon Jun 16 18:02:07
    Sequence Number: 23221
    Machine Id: 0057B9CA4C00
    Node Id: swiftdb1
    Class: H
    Type: TEMP
    Resource Name: scraid0
    Resource Class: adapter
    Resource Type: 14102e00
    Location: 14-08
    VPD:
            Part Number.................09P1522
            EC Level....................0H10522
            Serial Number...............000C80JX
            FRU Number..................37L6892
            Manufacturer................IBM
            Displayable Message.........UL3RAID
            Diagnostic Level............04
            Device Driver Level.........04
            Loadable Microcode Level....4.84.01
            ROS Level and ID............4.00.26

    Description
    ADAPTER ERROR

    Probable Causes
    DASD DEVICE
    CABLE
    SCSI BACKPLANE
    SCSI REPEATER

    Failure Causes
    DISK DRIVE
    CABLE LOOSE OR DEFECTIVE
    SCSI BACKPLANE
    SCSI REPEATER

            Recommended Actions
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Detail Data
    SENSE DATA
    0000 0088 20FB 0013 2000 04E6 8000 11AA 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    ---------------------------------------------------------------------------
    LABEL: SCSI_ARRAY_ERR1
    IDENTIFIER: 51F6CEBE

    Date/Time: Mon Jun 16 18:01:31
    Sequence Number: 23220
    Machine Id: 0057B9CA4C00
    Node Id: swiftdb1
    Class: H
    Type: TEMP
    Resource Name: scraid0
    Resource Class: adapter
    Resource Type: 14102e00
    Location: 14-08
    VPD:
            Part Number.................09P1522
            EC Level....................0H10522
            Serial Number...............000C80JX
            FRU Number..................37L6892
            Manufacturer................IBM
            Displayable Message.........UL3RAID
            Diagnostic Level............04
            Device Driver Level.........04
            Loadable Microcode Level....4.84.01
            ROS Level and ID............4.00.26

    Description
    ADAPTER ERROR

    Probable Causes
    ADAPTER MICROCODE
    ADAPTER HARDWARE

    Failure Causes
    ADAPTER MICROCODE
    ADAPTER HARDWARE

            Recommended Actions
            PERFORM PROBLEM DETERMINATION PROCEDURES

    Detail Data
    SENSE DATA
    0000 0008 0000 0000 0007 8304 0701 6043 B401 F000 8601 7000 0000 0000 0000
    0000
    ---------------------------------------------------------------------------

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