Re: Backup for on-call cover

From: Green, Simon (Simon.Green_at_EU.ALTRIA.COM)
Date: 04/18/05

  • Next message: Robert Miller: "Re: Quick NIM question" 
    Date:         Mon, 18 Apr 2005 17:42:29 +0200
To: aix-l@Princeton.EDU

    That's similar to what we do, except we have individual 'phones (hard to
    share across borders) and the call centre have details of who's on call at
    any time.

    So: if someone falls ill at a weekend whilst they're on call a problem will
    get escalated to the team manager and ultimately the director. What are
    they going to do about it? (We actually have a manager on-call as well as
    all the technicians, so it would be them rather than the particular team
    manager or director.) 

    --
Simon Green
Altria ITSC Europe s.a.r.l.
AIX-L Archive at https://new-lists.princeton.edu/listserv/aix-l.html
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-----Original Message-----
From: IBM AIX Discussion List [mailto:aix-l@Princeton.EDU] On Behalf Of
Shawn Bierman
Sent: 18 April 2005 16:23
To: aix-l@Princeton.EDU
Subject:
We do the same rotation.  However, we use a Call Center which is
something you may not have.  We also share a cell phone so who ever is
on call carrys the phone.  The Call Center will call that phone.  If no
one answers that phone after two attempts over a five minute period then
they call the manager of that group (UNIX, NT, NETWARE etc..).  If he
doesn't answer they call the director.
-shawn
>>> Simon.Green@EU.ALTRIA.COM 4/18/05 9:58:56 AM >>>
We have an on-call rota for our UNIX team, each person being on-cal for
one
week, in rotation.  The on-call person is required to be available and
gets
paid for that inconvenience.
For those of you with something similar in place, do you have any
contingency in case the person who's on-call becomes suddenly
unavailable?
e.g. The person falls ill on Saturday, or gets run over by a bus on the
way
to the shops.  Do you simply take a chance on being able to find one of
the
other members of the team, or what?
--
Simon Green
Altria ITSC Europe s.a.r.l.
AIX-L Archive at https://new-lists.princeton.edu/listserv/aix-l.html
<https://new-lists.princeton.edu/listserv/aix-l.html>
New to AIX? http://publib-b.boulder.ibm.com/redbooks.nsf/portals/UNIX
<http://publib-b.boulder.ibm.com/redbooks.nsf/portals/UNIX>
N.B. Unsolicited email from vendors will not be appreciated.
Please post all follow-ups to the list.
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