Re: Backup for on-call cover
From: Shawn Bierman (BiermanS_at_METHODISTHEALTH.ORG)
Date: 04/18/05
- Previous message: Holger.VanKoll_at_SWISSCOM.COM: "Re: Testing..."
- Maybe in reply to: Green, Simon: "Re: Backup for on-call cover"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
Date: Mon, 18 Apr 2005 14:08:17 -0500 To: aix-l@Princeton.EDU
If the manager doesn't know how to fix the problem then he will call the
other techs under his supervision to see if they are familiar with the
product/problem (he usually knows who-knows-what). If they aren't any
help then its a call to the vendor.
However, I would like to say that in our environment our manager is
well versed in about everything we have here (he also has his CATE and
Oracle Certification and knows it cold). He is quite amazing in that
respect, the man never forgets a damned thing.
I would be more worried about losing him than I would one of the
on-call techs but thats just specific to our site =)
-shawn
>>> Simon.Green@EU.ALTRIA.COM 4/18/05 10:42:29 AM >>>
That's similar to what we do, except we have individual 'phones (hard
to
share across borders) and the call centre have details of who's on call
at
any time.
So: if someone falls ill at a weekend whilst they're on call a problem
will
get escalated to the team manager and ultimately the director. What
are
they going to do about it? (We actually have a manager on-call as well
as
all the technicians, so it would be them rather than the particular
team
manager or director.)
-- Simon Green Altria ITSC Europe s.a.r.l. AIX-L Archive at https://new-lists.princeton.edu/listserv/aix-l.html New to AIX? http://publib-b.boulder.ibm.com/redbooks.nsf/portals/UNIX N.B. Unsolicited email from vendors will not be appreciated. Please post all follow-ups to the list. -----Original Message----- From: IBM AIX Discussion List [mailto:aix-l@Princeton.EDU] On Behalf Of Shawn Bierman Sent: 18 April 2005 16:23 To: aix-l@Princeton.EDU Subject: We do the same rotation. However, we use a Call Center which is something you may not have. We also share a cell phone so who ever is on call carrys the phone. The Call Center will call that phone. If no one answers that phone after two attempts over a five minute period then they call the manager of that group (UNIX, NT, NETWARE etc..). If he doesn't answer they call the director. -shawn >>> Simon.Green@EU.ALTRIA.COM 4/18/05 9:58:56 AM >>> We have an on-call rota for our UNIX team, each person being on-cal for one week, in rotation. The on-call person is required to be available and gets paid for that inconvenience. For those of you with something similar in place, do you have any contingency in case the person who's on-call becomes suddenly unavailable? e.g. The person falls ill on Saturday, or gets run over by a bus on the way to the shops. Do you simply take a chance on being able to find one of the other members of the team, or what? -- Simon Green Altria ITSC Europe s.a.r.l. AIX-L Archive at https://new-lists.princeton.edu/listserv/aix-l.html <https://new-lists.princeton.edu/listserv/aix-l.html> New to AIX? http://publib-b.boulder.ibm.com/redbooks.nsf/portals/UNIX <http://publib-b.boulder.ibm.com/redbooks.nsf/portals/UNIX> N.B. Unsolicited email from vendors will not be appreciated. Please post all follow-ups to the list.
- Previous message: Holger.VanKoll_at_SWISSCOM.COM: "Re: Testing..."
- Maybe in reply to: Green, Simon: "Re: Backup for on-call cover"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
Relevant Pages
|
|
