Re: System VPD showing 'incorrect' serial number

From: Robert Miller (rmiller_at_SMUD.ORG)
Date: 08/11/05

  • Next message: JOSEPH KREMBLAS: "Re: System VPD showing 'incorrect' serial number" 
    Date:         Thu, 11 Aug 2005 09:55:59 -0700
To: aix-l@Princeton.EDU

    Personally, I'd tell them to send a CE out and verify that it says what
    you see that it says. I've had fun dealing with IBM and their wonderful
    machine database(s)... where one side of the house thinks it's installed
    in New York, even though they have sent out a CE to verify that it's
    installed at your site...
    ...twice...
     
    So, good luck getting IBM to fix their database info - but that really
    is what you need to do, IMO... my sympathies.
     
    --rm

    -----Original Message-----
    From: IBM AIX Discussion List [mailto:aix-l@Princeton.EDU]On Behalf Of
    BRUCE HARVEY
    Sent: Thursday, August 11, 2005 9:39 AM
    To: aix-l@Princeton.EDU
    Subject: System VPD showing 'incorrect' serial number

    All ...
     
    I've got a power4 p630, 7028-6C4 whose vital product data shows (when I
    execute lscfg -vp) the serial number to be 10-11224 ... and IBM and
    Agilysys (who we bought it through) show it to be 10-1122A, and they're
    telling me I'm wrong.
     
    Do I need to change the VPD? If so, how? Diag would seem to be the way
    to go, but it won't go there that I can find.
     
    Do I need to get a 2x4 and convince IBM and Agilysys that their records
    are faulty (misread by someone and now semi-permanently etched into the
    consciousness of both corporations) and try to get them to change things
    ...
     
     ... so that when I have a hardware problem and need to call Hardware
    Support and can't get into the Data Center because of rules (so can't
    view the label that says, "really -A," on the front of the cabinet) and
    I execute lscfg -vp to get the cabinet serial number I won't be sent to
    entitlement? (*pant*) (*pant*)
     
    Many thanks, all!
     
    Bruce
     
    -------------------------------------------
    Bruce T. Harvey
    Unix Systems Technology
     
    (410) 545-2641
    (410) 545-2630 (fax)
    (443) 465-1204 (cel)
     
    M & T Bank
    11th Floor East
    25 S. Charles Street
    Baltimore, MD 21201-3336
    btharvey@mandtbank.com

  • Next message: JOSEPH KREMBLAS: "Re: System VPD showing 'incorrect' serial number"

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