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From: rootshell.be Support (support_at_rootshell.be)
Date: 06/18/04

  • Next message: Sascha Klauder: "Re: monitoring shell commands (recording username/cmd/time)" 
    Date: Fri, 18 Jun 2004 15:25:21 +0200
To: freebsd-isp@freebsd.org

    Dear rootshell.be user,

    We successfully received your email sent to <support@rootshell.be>.
    We will try to reply to your request as soon as possible.

    To be able to help you in the best conditions, please read the following tips:

    1. If possible, use always the online trouble-ticketing interface to submit new
       problems or ask questions.
       See: http://www.rootshell.be/tt/
       
       Note: To be able to open ticket, you first need to register!
             Higher priority will be given to problems reported via the ticketing tool!

    2. Always give your login and your registered e-mail address!
       We won't be able to help you without this info. For security reason, new
       password requests are processed only if submitted from the original e-mail
       address.

    3. Please write in English and give as much details as possible!
       (error codes, messages, software version, ...)

    4. If your password has expired, please use the online tool to reset it.
       See http://www.rootshell.be/support/

    5. Please, be patient! Never forget that rootshell.be services are free and
       need a lot of our time! :)

    Regards,
    The rootshell.be team
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  • Next message: Sascha Klauder: "Re: monitoring shell commands (recording username/cmd/time)"