Technical/support questions on -newbies

From: clayton rollins (crollins666_at_hotmail.com)
Date: 11/19/03

  • Next message: clayton rollins: "Re: Technical/support questions on -newbies" 
    To: freebsd-newbies@freebsd.org
Date: Wed, 19 Nov 2003 19:08:43 +0000

    Hi list,

    As I'm sure we've all noticed, a lot of questions get asked here
    that should be re-written, sent to -questions, and/or sent to
    -hackers.

    As pointed out in tha FAK, I believe there are monitors around
    who's responsibility it is to re-direct these misguided mails.
    I'm concerned, however, that it doesn't get done in quite a few
    cases. (I've redirected people who've been waiting a week for
    this small advice.)

    I know there are plenty of concerns here, like not wanting to be
    a prude, etc. There are more serious concerns on the other
    end, like wrong advice, or a person who never gets their
    question answered and walks away from the community,
    thinking we're all too stuck-up to talk to them.

    If there are monitors around, taking care of this, I would like to
    make two small requests, that their redirections/advice get
    CC'ed to the list, and, if possible, that these matters be taken
    care of faster than it currently seems to be done. In addition
    to saving me some trouble searching archives, this method
    might help to catch a new subscriber, before they ask a
    support question here. (I know the FAK is sent on a regular
    basis, but question/answer sessions are more frequent; a
    newbie might be confused by the list content.)

    If there aren't available people for this (or, if it's just Sue, and
    she wants help), I would be happy to take care of it. If anyone
    from the community wants to discuss this offer, to hash out
    guidelines for re-direction/advice, or whatever, contact me.

    Peace,
    Clayton Rollins

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