Re: Technical/support questions on -newbies

From: mike bueide (mbueide_at_charter.net)
Date: 11/22/03

  • Next message: LM: "SCSI DVD-R" 
    Date: Sat, 22 Nov 2003 08:12:04 -0700
To: Sue Blake <sue@welearn.com.au>

    On Thu, Nov 20, 2003 at 07:18:10AM +1100, Sue Blake wrote:
    > On Wed, Nov 19, 2003 at 07:08:43PM +0000, clayton rollins wrote:
    > > Hi list,
    > >
    > > As I'm sure we've all noticed, a lot of questions get asked here
    > > that should be re-written, sent to -questions, and/or sent to
    > > -hackers.
    >
    >
    > When a help question appears in -newbies I like to simply send my
    > reply to -questions with a cc to the asker. They will then
    > get a cc on any followup. Sending an extra copy to -newbies
    > would be bad, it would encourage even more confusing
    > discussion on -newbies, so don't do that. Remember to change
    > the To:/Cc: header. Then if you see an unsanswered help request,
    > maybe someone answered it elsewhere. You can check -questions.
    > As we do for trolls, everyone needs to learn to silently ignore
    > inappropriately posted questions. The whole group must do this
    > to make it work.

    Suppose two or three "monitors" followed this
    advise at the same time. Would two or three
    copies of the original message appearing on
    -questions be appreciated?

    Perhaps just responding privately to the original
    poster to redirect their query to -questions is
    the best route.
     
    > Please, everyone pitch in to make -newbies work as it should.
    > If it doesn't work out, we could lose this list one day.
    > Remember who you're talking to, the really new people are very
    > vulnerable and don't yet understand how we do things. Mistakes are
    > easier to tolerate in -newbies than elsewhere. It's up to you all
    > to tell them gently so they don't get a firmer reminder elsewhere,
    > to show that we understand and to make them realize how much we
    > like having them around.

    Well said.
      

    -- 
	Michael Bueide * Gering, Nebraska
	mbueide (at) charter (dot) net .
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