Re: Opinions Wanted: Dell PowerEdge Servers ... ?

On Mon, Jun 26, 2006 at 11:24:54AM -0400, Jerry McAllister wrote:

Mike Galvez wrote:
[ ... ]
No small thing you need to consider when choosing Dell is that they DO NOT support
FreeBSD. They support Windows and Red Hat Linux. If the machine is not lights-out
and the OS is not one of the above, they will not send parts or a technician.

I found this out the hard way and had to load Linux on a spare drive just to prove
a piece of hardware was failing.

I've heard that Dells tech support isn't as helpful as it used to be, but I've
had them replace a CD-ROM drive and a 4mm DAT tape backup on Dell machines
dedicated to FreeBSD without any problems.

Try running the diagnostic CD or floppy that came with the machine?
(Or can be downloaded for the specific system type from the Dell website.)

Dell support grumbles a bit, but they have replaced tapes, disks, SCSI
controllers and even mother boards on our machines running FreeBSD.

My problem was with my backup server being FreeBSD and running AMANDA. The Powervault
autoloader was generating SCSI errors. After I setup AMANDA on Linux and got the same
errors, they were willing to replace the Powervault autoloader.

With the new autoloader in place, I replaced the Linux OS with the same instance of FreeBSD
I was using before. No more SCSI errors.

All of this took more time than it should have.


////jerry

--
-Chuck
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