[HPADM] Survey: Outsource Unix System Admin offshore

SAbramson_at_Wabtec.com
Date: 02/03/04

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    To: hpux-admin@dutchworks.nl
Date: Tue, 3 Feb 2004 10:35:37 -0500

    hpux-admins:

    This is not a technical question. But I think that this is a good forum for
    asking about this.

    A major metal-mining and manufacturing company, $20 Billion gross sales,
    Fortune 100 company, right here in my home town, Pittsburgh, PA, announced
    this week that is in the process of outsourcing the following IT functions,
    to be performed remotely, probably to a company in India, yet to be
    determined:

            HP UNIX System Administration
            Oracle DBA
            Windows NT Administration

    About a year ago, they outsourced the Help Desk to a company in Atlanta, GA.

    Some staff will be retained to interface directly between the company and
    the outsource partner, but most of 20 people (my estimate) will be released.
    (Of those 20, some 5-10 are contractors.)

    This is my first first-hand experience with outsourcing HP Unix System
    Administrators, and, frankly, it scares me.

    Is this happening throughout the US? Is it happening in UK? Is it going
    well? Is it failing for any reason?

    I'm interested if others have first-hand experience with this....

    Interestingly, EMC Storage Administration, is NOT being outsourced. It is
    not considered a good candidate for outsourcing (I'm not sure why).

            Stuart

    Stuart Abramson | WABTEC Corp. | Wilmerding, PA
    Off: 412/825-1434 | Cell: 412/417-1567 | email: sabramson@wabtec.com

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