[HPADM] FW: looking for references for an HP maintenance company "Source Direct"



Just an FYI on HP 3rd party software.



________________________________

From: Krishnan Seshadri
Sent: Thursday, August 02, 2007 5:58 PM
To: Willy Perez
Subject: RE: [HPADM] looking for references for an HP maintenance
company "Source Direct"



Willy



From what I heard from 3rd party companies is the fact that no one is
authorized to provide software support on HP software/OS and Patches.
Hardware support can be done through 3rd party if they are reliable from
their track record. Software contracts should still go through HP.



Krishnan



________________________________

From: Willy Perez
Sent: Thursday, August 02, 2007 1:33 PM
To: Unix Administration
Subject: FW: [HPADM] looking for references for an HP maintenance
company "Source Direct"





Would anyone like to help this poor soul.



-----Original Message-----
From: hpux-admin-owner@xxxxxxxxxxxxx
[mailto:hpux-admin-owner@xxxxxxxxxxxxx] On Behalf Of Lynne Seamans
Sent: Thursday, August 02, 2007 1:02 PM
To: hpux-admin@xxxxxxxxxxxxx
Subject: [HPADM] looking for references for an HP maintenance company
"Source Direct"



We are increasingly struggling with HP's support and the complexity of

their contract system, and so when we were approached by a third party

vendor who claims to be able to do all our HP hardware AND software

support, we were intrigued.



Has anyone out there done any business with an outfit called

"SourceDirect"? Any recommendations or horror stories to report?





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