Summary: unable to kill process, user can't login

thanks to all people
but, unfortunately, i have to reboot
it seems that my english is very bad, because many guys suggest me that
there are troubles with nfs or automount, but how can you explain that
others users continue to login on this machine without any trouble?
c. hoogendyk suggested to look after sunray session, but it's not the
solution (no session remain)
Before this problem happened, userA can login without any trouble. But
two days ago, he had problems with firefox or thuderbird, and a sysadmin
tried to kill all user's processes. And that's why i got a strange
situation, with zombies processes, and userA unable to login again.
And after one day search without success, it's time to reboot

on a sunray server S10U3, a user can't login and there are these processes:

v210-root% ps -fu userA
UID PID PPID C STIME TTY TIME CMD
userA 16755 1 0 - ? 32:58 <defunct>
userA 16722 1 0 Jan 15 ? 7:47
/usr/local/thunderbird/thunderbird-bin
userA 16656 1 0 - ? 0:00 <defunct>
userA 16658 16656 0 - ? 0:53 <defunct>
userA 19636 1 0 Jan 15 pts/11 0:09 dtmail -t
userA 19639 1 0 Jan 15 pts/11 0:00 dtfile -noview

pkill -9 userA don't work
preap <pid> either

i'm unable to do "su - userA"
v210-root% truss su - userA
...
setgroups(2, 0x0003C3E0) = 0
setuid(873) = 0
chdir("/home/userA") (sleeping...)

but others users can login without trouble on this machine.

Any idea how to kill these processes without rebooting?
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