Small village and IBM

From: JF Mezei (jfmezei.spamnot_at_istop.com)
Date: 06/18/03

  • Next message: Rob Young: "Re: Backup Software for VMS and Linux" 
    Date: Wed, 18 Jun 2003 00:02:21 -0400

    Pump pressure controller failed. So I bike to the local village (7 km away)
    which has a small hardware store. I get there, and the guy asks me: do you
    need a male or female connector for the controller (it screws onto the pump
    assembly to sense the pressure to starts/stop pump).

    Arghhhhh !

    No problem though. he said, here: take both male and female, install the one
    you need, bring back the other later this week and we'll settle the bill then.

    In the end, I brought back the other the same day before their closed.

    Life in a small village is very interesting. OK, if I don't pay, they probably
    can catch up to me on their pickup trucks ( I travel by bike).

      But you know what, such service does exist in the "real" world. I distinctly
    remember IBM providing such service. Our department (I was the lone VMS guy,
    the rest were MVS etc) had a project to evaluate OS2 for dial-in access by
    customers to download files. The night before a presentation, the IBM sales
    rep shows up to talk to the bank folks working on the pilot/demo. He finds out
    they are having a few problems, so he said "don't worry, I'll go back to the
    office, get you extra memory boards and an additional RS232 controller and get
    back to you in half an hour, don't worry about any bills/invoices, we'll
    settle that later".

    When I tried to get DEC to make a presentation about their EDI product when
    the bank was looking for an EDI solution, I couldn't even get the sales rep to
    call the EDI product manager in Canada (I had provided his her name and phone
    number: had met her at a decus event).

    It is no wonder IBM is still alive and DEC isn't. At least IBM did try to push OS2.

  • Next message: Rob Young: "Re: Backup Software for VMS and Linux"

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