Re: OpenVMS homepage and 'sales.liveperson.net' ?

From: Michael Unger (unger_at_decus.de)
Date: 07/25/03 

Date: Fri, 25 Jul 2003 14:12:54 +0200

On 24-Jul-2003 22:14, warren sander wrote:

> we do tell you.. the 'privacy' link and the 'terms of use' links have all
> the info.

I'd consider that to be "hidden info". Or do you really expect each
visitor to check the links mentioned each time visiting that site?

>
> right now 'liveperson' is monitoring a number of the 'bcs' (OpenVMS, Tru64
> UNIX, AlphaServer, HP-UX, Superdome, Nonstop etc) sites.
>
> This is to build a clickstream database and enable them to be able to
> 'pop-up' a window and help customers with sales related issues.

Many people I know don't like "pop-up windows"; they are considered
"annoying" and closed immediately if not blocked at all.

>
> This is currently being used very successfully on several other HP sites.

I guess the majority of the visitors to "several other HP sites" are
Winwoes users with Internet Exploder's security set to "low". They
usually don't care about security and privacy issues.

>
> This is because we are increasingly getting customer requests for help in
> 'buying' stuff. And since we 'sell stuff' it seems like
> a good idea to have this available.. Currently we are using the shotgun

Strange. Normally a department called "marketing" is to tell customers
how and where to buy. But I tend to digress.

> approach and putting the monitoring tags on every page but as
> time goes on and 'liveperson' goes live there will probably only be 10-20
> pages with this on it. Mostly the pages where we see folks
> hitting the 'buy form' and other 'salesy' oriented pages. Ask the wizard and
> the doc site will probably not have these tags at that point.
>
> [...]
>
> But everything is spelled out in the privacy policy. Infact the info-privacy
> folks are very active on a lot of fronts. Some of which
> seem overboard to me. Like I want to collect the 'url' (reffering url) that
> a customer is on when the 'website feeback' link is hit (I have
> my own for the OpenVMS site but I manage several other sites). We are not
> allowed to put the url into the mail message if the customer
> doesn't put it in themselves because that is considered a privacy violation
> because we can put the url together with a name/email address.
> but it does make it easier to find/fix a problem if you know the url where
> it occurs or where the customer is wondering around the web site
> when they decide to give feedback. So if you ever do the feedback route
> PLEASE voluntarily paste the url where you found the error etc
> onto the form.

The last time I checked the feedback mechanism (I don't remember
exactly, 6 to 12 months ago) it wanted to download an EXE file and have
it run locally. I really do *not* like that.

Michael 

-- 
Please do *not* send "Security Patch Notifications" or "Security
Updates"; this system isn't running a Micro$oft operating system.
And don't annoy me <mailto:postmaster@[127.0.0.1]> please ;-)

Relevant Pages

  • Re: My Frustrations
    ... Again, this is not an issue of communication, or geeks versus business men. ... This is not an issue of proving or demonstrating the quality of ones self or service. ... This is an issue of enabling the customer to make the right decision. ... landing the customer in a very poor security state, ...
    (Pen-Test)
  • RE: My Frustrations
    ... to communicate the value of what we do in business terms. ... That problem confuses the customer and often times ends up ... landing the customer in a very poor security state, ... presenting the same face and message as the quality provider. ...
    (Pen-Test)
  • Re: My Frustrations
    ... While I appreciate your response I only partially agree with you; and frankly I wasn't asking you for a lesson in business. ... That problem confuses the customer and often times ends up landing the customer in a very poor security state, then they wonder why they get hacked. ... At that point it is not a matter of the good provider conveying the message better its a matter of the customers learning how to tell fact from fiction, but they can't do that without being educated first. ...
    (Pen-Test)
  • Re: Encryption of printer files
    ... print jobs. ... One of my security conscious customers decided to lock their dot ... were printing out customer lists and selling them to competitors. ... Each dot would be re-positioned somewhere near the proper location. ...
    (comp.unix.sco.misc)
  • Re: How do... YOU... do... "IT"?
    ... I'm shit stirer by nature. ... Ever heard of "The customer is always right?" ... >> I mean that of those here likely to give feedback, ... But worse was your response to Julia -- "So what did you find? ...
    (rec.arts.sf.composition)
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