HP is top IT service provider in Technology Business Research survey

From: Keith Parris (keithparris_NOSPAM_at_yahoo.com)
Date: 06/24/04 

Date: 24 Jun 2004 14:34:54 -0700

HP Tops Competitors in Customer Satisfaction Survey

HP outperforms IBM and Dell, capturing top honors among IT service
providers in Technology Business Research survey

PALO ALTO, Calif., June 24, 2004
http://www.hp.com/hpinfo/newsroom/press/2004/040624a.html

HP earned the No. 1 ranking in customer satisfaction among vendors of
corporate information technology (IT) service and support, according
to the newly released Technology Business Research Inc.'s Corporate IT
Service and Support survey covering the first quarter of 2004.
...
"Customers ranked HP as among the best in class vendors across all
categories in our Corporate IT Service and Support survey, with
special distinction in the category of phone support where HP
performed much better than its competitors," said Julie Perron,
manager of Primary Research, Technology Business Research Inc. "HP
Services' consistent performance with regards to phone support is
impressive in an area where customers have become particularly
demanding."

The study surveyed 688 mid-size to large companies in North America
finding that HP ranked No. 1 over competitors IBM and Dell
...
The study covers satisfaction with on-site support (break/fix), remote
support services (phone and Web support), hardware deployment,
software support and training services.

"The TBR survey results confirm HP's commitment to delivering the best
total customer experience through a combination of people, processes
and technology," said Mike Rigodanzo, senior vice president, Customer
Support, HP Services.
...
This announcement caps a string of customer satisfaction awards for HP
across its global business. Recent awards include:

o No. 1 in customer satisfaction among vendors - Corporate IT Buying
Behavior & Customer Satisfaction Study: Intel-based Servers - First
Quarter 2004, Technology Business Research Inc.

o "Ten Best Web Support Sites" - Association of Support Professionals
(ASP), 2004

o No. 1 in customer satisfaction - Enterprise IT Vendors: Cost,
Expectation, and Satisfaction, InterUnity Group and Computerworld
Survey, May 2004

o No. 1 for the third consecutive year in online customer respect -
Customer Respect Group, 2004

o "Technology Supplier of the Year," recognizing excellence in
customer service, product performance and pricing - Wal-Mart, 2003
...

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