Re: Letters to the new CEO

From: GreyCloud (cumulus_at_mist.com)
Date: 05/11/05 

Date: Wed, 11 May 2005 12:35:03 -0600

John Smith wrote:
>
> norm.raphael@metso.com wrote:
> > "Dave Gudewicz" <k9jdk@NOSPAMarrl.net> wrote on 05/10/2005 09:53:34
> > PM:
> >
> >> I wrote to Mark Hurd about VMS a few weeks ago via the HP web site
> >> at:
> >>
> >> http://www.hp.com/hpinfo/execteam/email/hurd/index.html
> >>
> >
> > I have been having an issue with HP services, and in utter
> > frustration I posted
> > a note there last week, more about losing this customer because of
> > business practices, but hitting the high spots of my issue as an
> > example.
> >
> > I got a response from "Mission Control" asking for details on the
> > specific issue
> > and I sent that along - and I have continued to persue the issue
> > through what
> > is supposed to be the normal channel as well - and it is still
> > unresolved.
> >
> > I never got a sense that the any notice was taken of the broader
> > problem, viz.,
> > we are less and less likely to do business with HP every time we
> > encounter them.
> >
> > I did not get a personal(ized) response.
>
> See what happens if you complain about their printers and ink. I wonder how
> responsive they'll be in that instance.
>

Very poor in my experience. I just purchased a new 7310 all
in one printer from HP and the install CD for an old windows
box that they list on the outside of the box for various
versions of windows failed to install... it hung. I've
called their support line, which is in India, and could not
understand him. I then went on line for their support
services with a live chat and still no resolution. This has
lasted for two months now.

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