Re: Letters to the new CEO

From: John Smith (a_at_nonymous.com)
Date: 05/12/05 

Date: Wed, 11 May 2005 22:09:49 -0400

GreyCloud wrote:
> John Smith wrote:
>>
>> norm.raphael@metso.com wrote:
>>> "Dave Gudewicz" <k9jdk@NOSPAMarrl.net> wrote on 05/10/2005 09:53:34
>>> PM:
>>>
>>>> I wrote to Mark Hurd about VMS a few weeks ago via the HP web site
>>>> at:
>>>>
>>>> http://www.hp.com/hpinfo/execteam/email/hurd/index.html
>>>>
>>>
>>> I have been having an issue with HP services, and in utter
>>> frustration I posted
>>> a note there last week, more about losing this customer because of
>>> business practices, but hitting the high spots of my issue as an
>>> example.
>>>
>>> I got a response from "Mission Control" asking for details on the
>>> specific issue
>>> and I sent that along - and I have continued to persue the issue
>>> through what
>>> is supposed to be the normal channel as well - and it is still
>>> unresolved.
>>>
>>> I never got a sense that the any notice was taken of the broader
>>> problem, viz.,
>>> we are less and less likely to do business with HP every time we
>>> encounter them.
>>>
>>> I did not get a personal(ized) response.
>>
>> See what happens if you complain about their printers and ink. I
>> wonder how responsive they'll be in that instance.
>>
>
> Very poor in my experience. I just purchased a new 7310 all
> in one printer from HP and the install CD for an old windows
> box that they list on the outside of the box for various
> versions of windows failed to install... it hung. I've
> called their support line, which is in India, and could not
> understand him. I then went on line for their support
> services with a live chat and still no resolution. This has
> lasted for two months now.

Nothing new on that score. I have a D155xi, which is a predecessor to your
model. Came with a Jetdirect 200m ethernet interface in the box from the
factory. The box says that all functions are supported over the network, so
does the manual.

Everything works ok except 'print to fax' over the network - never has since
day one. Not having this function is a royal pain.

Call printer and network tech support about 20 times,
install/uninstall/reinstall the latest software about 20 times on different
machines with different MS service packs and os versions. Some tech support
people say that the network functions are provided as a 'courtesy' and are
not supported by HP - if it works consider yourself lucky, if not don't
bitch to HP.

In my case it's a buggy fax driver that doesn't work. Research has shown
that this has been a common problem since the day this device was first
sold. HP still has done squat to fix it.

Funnily enough, my machine was bought brand new less than one year ago and
is under full factory warranty. A registed letter has been sent to HP
advising them of their liability and requesting a new device that functions
as advertised and warranted.

HP's printer drivers are notoriously buggy. It's damn near impossible to get
a HP multifunction to work properly if you've ever had any HP inkjet printer
previously installed - HP's uninstallers don't completely clean out the
registry and there are conflicts all over the place. I've had to re-install
Windows 2000 and XP on several machines in order to make things right. Even
friends with Mac's experience similar problems and HP printer drivers. Their
QC sucks big time.

Another gotcha - say you have a 7130 at home and one at the office. You have
to install the same software twice because the install is tied to the serial
number of the printer which is read at install time. The drivers read the
serial number from the printer before it prints for some reason and aborts
if the driver doesn't find the serial number it's expecting. Been there,
done that with tech support. 

--
OpenVMS - The never advertised operating system with the dwindling ISV
base.

Relevant Pages

  • 2.6.23-rc4-mm1 list_add corruption in networking code
    ... errors that seems related to network code. ... # Firmware Drivers ... # PCI IDE chipsets support ... most of these also require special kernel boot parameters ...
    (Linux-Kernel)
  • Re: 2.6.23-rc4-mm1 list_add corruption in networking code
    ... errors that seems related to network code. ... # Firmware Drivers ... # PCI IDE chipsets support ... most of these also require special kernel boot parameters ...
    (Linux-Kernel)
  • Network slowdown due to CFS
    ... I noticed that my network performance has gone down from 2.6.22 ... # Linux kernel version: 2.6.22 ... # Loadable module support ... # RAM/ROM/Flash chip drivers ...
    (Linux-Kernel)
  • Re: rt20 scheduling latency testcase and failure data
    ... The system was under heavy network load for some of the time, ... # Firmware Drivers ... # ACPI Support ... # ISDN4Linux hardware drivers ...
    (Linux-Kernel)
  • 2.6.22-git10 compile error
    ... Just for the record - linux kernel version 2.6.22-git10 fails to build ... Plamen Petrov, network administrator ... # Firmware Drivers ... # ACPI Support ...
    (Linux-Kernel)