Re: OpenVMS Hobby Program
From: Doc. (doc_at_openvms-rocks.com)
Date: 06/28/05
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Date: 28 Jun 2005 21:24:45 GMT
%NEWS-I-NEWMSG, wrote in news:d9sdie059s@enews3.newsguy.com
> jordan@ccs4vms.com wrote:
>> I know you asked for one item, but here's another; a better channel
>> for nonsupported hobbyist users to report problems, bugs, etc to HP,
>> other than using this newsgroup. Perhaps an HP
>> supported/approved/authorized webpage that allows the equivalent of
>> an SPR submission to the appropriate engineering or support group for
>> the product in question, formalizing the request even though the
>> requestor would have to know that a specific response (as opposed to
>> an automated acknowledgement) was unlikely or flat not going to
>> happen (though the receiving group certainly could contact the
>> submitter if that would be helpful to them and the submitter provided
>> info).
>
> I like this idea, however, at the same time, I would think that for it
> to be even remotely workable there would need to be a voluteer group
> of "gatekeepers" made up of very knowledgable Hobbyists/Professionals,
> that would be able to screen the reports. How many problems that
> Hobbyists run into are the result of using marginal hardware, and
> unsupported configurations. After all, I shouldn't be able to submit
> a ticket just becuase I've never been able to get OpenVMS running on
> my Multia. (BTW, that's a real "problem", but even I don't care, as I
> don't have any use for a Multia running VMS).
I don't follow Eisner, but doesn't it serve a similar purpose to the
newsgroup but with less noise? We have that on Deathrow, and, knowing
what most of VMS Engineering is like here, if someone reported a bug that
could be reproduced they'd raise an internal SPR for it.
To be honest, I think there's too many people who don't know the
difference between something that should head towards an SPR route, and
what should go to this newsgroup such that opening up an official, but
for unsupported persons, channel wouldn't work.
Doc.
-- OpenVMS: Eight out of ten hackers prefer *other* operating systems. http://www.openvms-rocks.com Deathrow Public-Access OpenVMS Cluster.
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