Re: I should'a known better!


Bob Koehler wrote:
In article <1155484576.673900.77620@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>, "AEF" <spamsink2001@xxxxxxxxx> writes:

Also: After things were working, I tried Verizon's diagnostic program
again and it STILL said the modem was bad! I asked one of their tech
guys what gives and he said it's just a program to give information. Uh
huh.
AUUUUUUUUGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!

Comcast has a set of programs that can remotely check out your cable
modem, depending on what make and model it is.

If they don't currently have the remote diagnostic software for your
modem it simply reports no errors.

After all, it didn't find any, did it?

Hi Bob,

Well, it did say "Modem Test Failed". I'd call that an error. The only
time it doesn't find fault with the modem is when I'm successfully
connected to the Internet! Anyway, on the same page that says "Modem
Test Failed" it offers

I want to browse support information

and

Gather system information and get telephone support information now

OK, pick browse. Then I get...

Check DSL filters and restart modem

or

I checked and did that, what next? (paraphrased)

Choose the latter. I then get these choices:

Do you have a firewall?

Do you hear static on your phone line?

Have you installed any new software recently?

Having trouble logging in?

Is there an outstanding balance due?

Is this the first time you have tried to connect to Verizon Online?

Browse Veriaon Online Help and Support

The last choice brings be back to the beginning!

And this software is called "Verizon Online Support Center". But it's
anything but online. It's on my computer and the only time I need it
(well, I'd need it if it actually worked) is when I can't get online!

And in this case, the cause was a Verizon DSL outage! ARGH!

.

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