Re: OpenVMS Support Issues


AEF wrote:
Beach Runner wrote:
Bill Gunshannon wrote:
In article <1164520070.551042.321500@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>,
"AEF" <spamsink2001@xxxxxxxxx> writes:
[...]

Cancelling your support contract (or not renewing it, or whatever) may
also help. And who knows? It may not. They might not care even about
that! But when you've got nothing to lose...go for it!

The only option that will have any effect. It will give them another
yawn, but it wil give you the money to spend elsewhere on real support.

bill

--
A company I know complained about their support. HP said, so get it
elsewhere.
They had large purchases for many products on order. They put a hold on
all of them.
Lots of people with suits from HP showed up.

THAT made a real change. Not theory. Not maybe. FACT.

So what did the suits do? Beg for them not to cancel their many orders?
Re-hire fired knowledgeable support people just for this company?
Apologize in person? Offer a month's worth of toner for free? What did
they do?

AEF

More: Did HP lose the many orders? And why are so many companies so
secretive about their use of VMS?

AEF

.

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