Re: Canadian OpenVMS Seminars (07.02.20 & 22)

OK, General comments:

I attended both events. The agenda turned out to be different due to some speakers not beaing able to come to montreal. However, the general atmosphere was completely different due to difference in participation.

In the montreal event, due to the smaller size, there was more "debate", including some fairly "direct" one from a customer who got screwed by HP's intial promises to port the true64 file system to HP-UX. The initial response was that HP employees had been told that HP had surveyed True64 customers and was confident that it had a good grasp on their attitudes.

What was interesting was that it also began a dialogue between previously "invisible" local HP reps in the back of the room who seemed somewhat surprised of the types of problems customers had. I particular the difficulty of smaller VMS customers to call up HP to get some VMS/Digital era parts/services because the people manning the phones are unaware of this. I detected genuine concern from the HP rep with a genuine desire to find some solution to this.



Oh, before I forget: it was mentioned that for customers on self maintenance wishing to upgrade/transfer licences it can be cheaper to get a 1 year support contract, at which point licence transfers won't cost an arm and a leg.

About Sue:

I had to opportunity to meet her for the first time.

As a treckie/trecker, she should understand the following:

"Of all the people I know, Sue is the most human"

She is an incredible person, and an incredible asset to VMS/HP. She seems to be truly in touch with the customers wordwide and has a good grasp of their feelings and can produce story after story of VMS successes. If HP let Sue leave, it might be a bigger blunder than killing Alpha. I really hope that HP/VMS management really listen to her because she is the one who really knows how customers feel and if HP wants to be responsible to customer needs, they need to listen to her. Whoever owns VMS needs to have Sue as part of their staff.

She is more of a VMS bigot than I am.
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Relevant Pages

  • Re: Personal note
    ... Good luck with the operation Sue. ... Fortran Basic but to create such an elegant OS like VMS takes a real ... That family is not just in the VMS group in ZK. ... It's the folks that we have known for years the customers the partners ...
    (comp.os.vms)
  • Re: Sue leaving the VMS eng. group
    ... Sue did not become popular and so well loved by just getting a job. ... loyalty to VMS which was strong enough to survive the 2 mergers because ... HP has instructed her to only spend time with customers ... you also start to think about your own migration strategy now. ...
    (comp.os.vms)
  • Re: Sue leaving the VMS eng. group
    ... anyone leaves VMS Engineering. ... You underestimate Sue quite a bit. ... What is great about Sue is that she cared about all customers, ... that was shared between HP and VMS engineering. ...
    (comp.os.vms)
  • Re: Youll never guess what HP advertised
    ... HP has millions of customers and there ... The problem with VMS is that unlike wintel crap, ... reseller of VMS/Alpha systems. ... prospective VMS clients and get info from the horse's mouth directly and Sue ...
    (comp.os.vms)
  • Re: British workmanship?
    ... common sense should have told you that reputable tradesmenhave work booked in for weeks or months ahead & don't canvass for work they can 'just do tomorrow'. ... As an unknown, unless you can name-drop one of their good customers, or are very, very persistent, you won't get in their diary.. ... I can't answer for the latter two - but Sue is fully booked into 2008 and turns down offers of work at least once a week. ...
    (uk.legal)