Re: For Sue - HP Proliant Server Problems
- From: "Michael D. Ober" <obermd.@.alum.mit.edu.nospam>
- Date: Mon, 14 May 2007 07:24:17 -0600
No - I suspect our spam filters snagged it. However, John Summers, the HP
Support Manager for the region that includes Tulsa, OK called. We have an
installation ticket opened - hopefully all the parts will arrive back in
Tulsa today - for an install on Thursday. If you passed this on to him,
thank you. If John monitors this NG as well, I still thank you for taking
the time to respond.
I also got an email from Arlen Williams at EDS in Tulsa. Thank you for your
offer to assist.
HP has put too many gatekeepers between their customers and tech support and
it's a shame we have to bypass them completely. When the survey comes in,
I'll give the folks here and in the actual tech support very high ratings,
but blast the gatekeepers.
Now, who do we complain to that outsourcing the gatekeepers to Costa Rica is
a lousy idea. It's interesting that both Wal-Mart and Dell started bringing
their North American customer support back to North America after Randy Mott
left those two companies.
Mike Ober.
"Sue" <susan_skonetski@xxxxxxxxxxx> wrote in message
news:1179105680.310926.193290@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On May 9, 12:41 pm, "Michael D. Ober" <obermd.@.alum.mit.edu.nospam>
wrote:
Sue,
Since January, we have been attempting to purchase a RAID 5 subsystem for
a
Proliant ML110G4 server. The configuration was to be 3 x 500GB internal
SATA Drives with a E200B Raid controller plus the cables required to
connect
them. The first time, the wrong drives were sent with no cables (Case
#3218708870 & 3218583632). HP reluctantly agreed to replace the drives
with
the correct drives. The cable that was sent was the wrong cable. Today,
we
received "replacement cables", but instead of a single cable that
connects
to the E200B controller (part # 411508-B21) with multiple SATA drives
(Part
#404469-B21), they were four distinct SATA cables. Note that all
purchases,
including the server, have been directly from HP.
The cables we have received so far are Part #413957-001 (Controller to
multiple drives) and four cables Part #430542-001 (single controller to
single drive).
In addition, since the server is in a remote site (Tulsa, OK), I asked
how
much it would cost to have HP install this subsystem as was told that HP
would not install it - it was user installable. I have no one in Tulsa
who
can install or maintain hardware, which is why the server has a 3 year
next
business day CarePaq.
Mike Ober
Sr Systems Engineer,
Wakefield & Associates, Inc.
303-537-2900 x6715
mailto:m...@xxxxxxxxxxxxx
Mike did you see my email?
Sue
.
- References:
- For Sue - HP Proliant Server Problems
- From: Michael D. Ober
- Re: For Sue - HP Proliant Server Problems
- From: Sue
- For Sue - HP Proliant Server Problems
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