Re: [OT] (kinda) HP, parts ain't parts; KVM internal power supply


"Rich Jordan" <jordan@xxxxxxxxxxx> wrote in message
news:1180565710.892717.25200@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
We've got an HP KVM switch, 336044-B21. Its just out of warranty, and
not under contract. Power supply went all microsoft on us (low
output, capacitors oozing, no worky).

HP does not provide service parts, and cannot tell us where to get
same, though they'd be happy to sell us a new unit. Aside from being
very difficult to understand, the parts person was pleasant and tried
to help but apparently something on his screen said "can't help, no
info, make the caller go away and move on to the next one".


Probably because the unit itself is the FRU (field replaceable unit) and
there are no orderable "parts" to fix it. Many things are this way because
it makes no sense to stock low volume or low cost subcomponents - especially
when the unit is probably made by someone else and sold with a HP logo.



.

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