Re: HP "Support" for OpenVMS
- From: koehler@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (Bob Koehler)
- Date: 25 Jun 2007 15:45:09 -0500
In article <1182784602.844924.235300@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>, Kel Boyer <KelPhaedrus@xxxxxxxxx> writes:
A: My view is that customer satisfaction and loyalty are at the heart
of everything that HP does and stands for, and that the long-term
success of almost any services business, and more broadly [of] almost
any corporation, has to do with how well they satisfy customers.
My experience with HP in the days when DEC was still a gowing
concern included the abandonment of 68K support for thier UNIX
(pitty the fellow who thought he was buying from Apollo). More
recently I recall HP dropping MPE, telling the remaining MPE
customers essentially "use something else".
We have an older HP logic analyser with a known security hole in
its FTP server. HP didn't care to provide an update even before
they spun it off.
That's not a firm foundation to stand on.
Compare it to DEC, who fixed a 17 year old tape drive that actually
needed to be fixed, sold PDP-11 to a small firm that could make a
profit at it, and issued MUPs for VMS 4.6 and 4.7 years after they
went off what was later known as "prior version support". They also
provided an update to TOPS-10 years after it went to mature product
status.
I know the PDP-10 folks weren't happy with DEC, but HP does not
compare well with what VMS users are used to in terms of long term
support.
.
- References:
- HP "Support" for OpenVMS
- From: Kel Boyer
- HP "Support" for OpenVMS
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