Re: I am Dissapointed with HP

From: ECStahl (ecstahl_at_aol.com)
Date: 11/07/04

  • Next message: Benjamin Gawert: "Re: I am Dissapointed with HP" 
    Date: 07 Nov 2004 20:15:12 GMT

    >"Benjamin Gawert" bgawert@gmx.de wrote:

    >Wie Wie wrote:
    >^^^^^^^
    >Your mother didn't give You a real name? Or are You just a coward?
    >
    >> I am an unlucky guy who trapped in good advertisements of HP...
    >>
    >> I just want to say that don't buy HP products... At least don't buy
    >> HP laptops...
    >
    >Too late, we did, and quite a lot of them....
    >
    >> I am writing right now on HP laptop only which I purchased just two
    >> days back from ELMCO Pte. Ltd., Funan IT mall (Singapore).
    >> When I came back from the shop and started using my laptop the same
    >> night.. I came to know its LCD screen is having flicker.
    >
    >Well, there always is the chance that something breaks, even if the device
    >is new. Shit happens...
    >
    >> Actually while I was buying the laptop, the sales person at ELMCO,
    >> kept me busy with HP papers and add-ons, and another one started the
    >> Laptop.. I could not check it at that moment. and the fickering
    >> problem happenes at startup.
    >> And I am 100% sure that the saleperson was knowing the problem.
    >
    >So You think You get ripped of by Your dealer? Has it been a demonstration
    >unit or was it originally packaged and sealed?
    >
    >> Next morning, I called up the ELMCO as well as HP company itself..
    >> both of them denied to change the piece but suggested me to get it
    >> repaired under warranty.
    >
    >Sounds good.
    >
    >> And for your information that ELMCO is the authorised dealer of HP.
    >>
    >> Now its upto you. You have to decide.
    >>
    >> I don't want to make it too long, but just want to say HP company
    >> is not good. I am really dissapointed with them.
    >
    >I really can't understand Your problem. You bought a brand new laptop which
    >showed a failure, and HP is willing to repair it under warranty. So what?
    >Are You angry that You got a new laptop that has a failure? Like with all
    >complicated electronic devices, there always is a small percentage that will
    >arrive DOA or defective. This is _not_ a problem with HP, it happens with
    >all brands.
    >
    >You seem to think that Your seller knew the laptop was broken. Even if
    >that's the case, what has HP to do with it? HP has no control over how
    >reputable a dealer is, so if You really got ripped by Your dealer blame him
    >and not HP.
    >
    >We use lots of laptops from HP, and we rarely have any problems with them.
    >So please stop whining around. If You think You got ripped off, be man
    >enough to blame Your dealer, and not HP. And maybe You should stop X-posting
    >Your silly crap in several newsgroups that have _nothing_ to do with HP or
    >laptops in general.
    >
    >Benjamin

    Benjamin,

    Despite some truth, eg this happens with other company's retailed products too,
    that was a very rude and generally crappy answer.

    There's much quality yet in HP, and it bothers me to read such posts - in both
    directions - in this newsgroup.

    While the poster really should have fully checked out the laptop that was up
    and running in the store, my thoughts are that if there is no visable external
    damage from after the purchase then the store ought to replace a newly
    purchased unit.

    I don't know if there's a "lemon law" for computers - but there ought to be.
    Even if that were only 1 out of some large number, it's an expensive purchase
    off to a bad start. Who would feel comfortable or satisfied with that.

    Wie Wie, as Benjamin asked, was this a demo unit or some such with limited
    warranty? Or a new unit. I would pursue with the retailer rather than with HP.

    Eric Stahl

  • Next message: Benjamin Gawert: "Re: I am Dissapointed with HP"

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