Re: [OT] Tales from the server room

From: BB (ccc_at_caraudio.com)
Date: 11/23/04 

Date: Mon, 22 Nov 2004 21:34:32 -0500

This is terrible and hope no one else will go through this (at least after
reading this)!

What is HP's official standing on this? May be open a ticket for this issue
(and many others) that plagues SAM.

I prefer command line but I agree that for new user (admin) SAM can be
helpfull in learning command line interface of HPUX (via samlog).

Rick u there?
HP_BRS u there?

my 2 c's!

Vince
"Massimiliano Adamo" <maxadamo@iol.it> wrote in message
news:307383F2sr4meU1@uni-berlin.de...
> All,
>
> My apologies for my English, not really nice, but this is the real story
> of myself today and how I got absolutely frustrated.
>
> - A ticket about an implementation on an HP-UX server came to our team,
> and I saw it so easy to do that I decided to run the task in a flash.
> There were few patch to install and the patch were already residing on a
> depot server.
> - What can be easier to do! The ticket was just telling: installing these
> patches prior reboot. This normally means that a reboot is required to get
> the change operational. I went thru SAM, looked for the depot server,
> went to directories, I said ok, yes, I accept everything and proceeded
> with all the installation steps.
> - Just a strange popup took my attention for a while: "after installation
> a reboot is required". For me it still means: reboot is required to get
> the change operational …
> - The installation just finish and I get an horrible popup with just one
> option: "OK", and one label saying: "click OK to reboot".
> - I got terrified: I realized in that moment that this server was one of
> the most important machines, serving the whole Germany operations!
> - But I thought: I have one more chance, I leave this windows open until
> reboot time and I put a stick on my client!
> - I was about happy, but I didn’t know what pain in the …. was coming
> - … a colleague of mine comes ….
> - I show to him what bull*** I have done …
> - Colleague tenderly says: you have to kill SAM and everything will be ok.
> Don't worry for nothing!
> - ME: are you sure I can do it without worries?
> - Colleague: suuuuuurrrre
> - ME: Ok …. I'm going to kill SAM.
> - kill -KILL xxxx, bla bla bla. I immediately get a popup message: system
> is going down for reboot now !!!
> - in less then one minute the big boss appeared behind the glasses of our
> offices and I saw the end closest to me. I immediately told about my
> mistake and so on. He noticed 2 mistakes in one (don't know why) and
> calmly said: on third mistake you’re just out.
> - I think it was not 100% of my fault. The implementation task didn’t tell
> about this "installation feature" (and honestly I didn’t imagine), my
> colleague never thought to shut his mouth just in time and told me to kill
> sam and I was paying all the price alone.
> - Most probably who knows deeply these installation tasks will never
> encounter a problem like this, but today I’ve learnt that even if you know
> almost all, there is still something incalculable that can beat you when
> you don’t expect.
>
> Cheers,
> Massimiliano.