Re: HP Support Issues.
- From: Bolek Mynarski <bmynars@xxxxxxxxx>
- Date: Fri, 26 Oct 2007 00:14:19 -0400
Nope. You are not alone. In the past HP used to send out "customer"
surveys after each call but they stopped bothering. They know that
would get beaten up on that. HP support is not what it used to be.
Having someone competent picking up the phone to help is not in line
with Corporate America's vision: "do more with less."
sleepy wrote:
Fourteen years ago I started working on my first HP3000. I thought.
that the system was great and so was the support that HP provided.
After 10 years we were forced by HP to move off the MPE operating
system and migrate. We chose HPUX because of the reliability of
the HP hardware and the quality of the support. Now I wanna now, is
it just me, or has the quality of the support just gone to h#!! in the
last two or three years. I spent an hour and a half on the phone
yesterday arguing with a man I couldn't understand weather the DLT8000
tape drive I needed replaced had an internal fan or not. I finally
told him that it is irrelevant if the drive has a fan or not, just
send me a replacement. The fact that I was disconnected two times and
they couldn't create a case id didn't help either. Am I the only one
having these problems?
Later.
- References:
- HP Support Issues.
- From: sleepy
- HP Support Issues.
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