Help - Resources to create a web hosting company

From: Kerberos (me_at_privacy.net)
Date: 01/02/05 

Date: Sun, 02 Jan 2005 18:52:49 -0200

I'm doing a research to create a web hosting company. I found this
newsgroup and maybe you could give me tips and useful links.
I need almost everything to found my company. I am reading books on Unix
Administration, the FreeBSD Handbook, and Networking.

I don't want the company to be yet another so-so hosting company. I want
to concentrate on customer support rather than on solving technical
problems. The least technical workforce I'll need the better. The idea is
basically "just" monitoring that everything works fine, updating once in a
while hardware and software easily and automatically on all servers.

What I want to do is a system that manages itself intelligently. For
instance, software updates should be done automatically (I just learned
how to do it with CVS + Cron).

I also need software for the end-user. I found cPanel+WHM, and there is
also Plesk. They're both very expensive, and I don't think they're viable.
Do you know an open-source solution? I always prefer open-source software
because you can contribute your way, it's good and stable software, and
you don't have license headaches.

I think it's critical to think about hardware and software failure that
happen early or late. I'm looking for a solution for both:
  - Software: a monitoring system that sends an e-mail (or something else,
a pager alert...) saying exactly that machine X is having a DoS attack, a
freeze, Apache has stopped functionning, the connection to the Internet is
lost, etc...
  - Hardware: pretty much the same thing, a monitoring system that says in
"real time" that disk ad2 has failed on server X, that a cable has been
disconnected for some reason, etc...
I guess there must be solutions that provide such service through SNMP...

I think it's also important to have a system that provides true redundancy
for 0 downtime: having 2 geographically seperated rooms with 2 independant
ISPs, and one room is the mirror of the other in real time, so that if one
ISP has a technical problem, the web site doesn't come down but the other
server relays the information. I think maybe it's possible to do this
through rsync (never done it).

Last but not least, is there a system that provides easy and intuitive
administration tools to create accounts for web hosting? (for instance
somedomain.com with 100 Terabytes HDD space and 10 Pentabytes bandwidth
per month!)

If you have other ideas, they're welcome.
Thank you, 

-- 
Kerberos.

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