Re: Anyone setup or using Request Tracker?

From: Rainer Duffner (rainer_at_ultra-secure.de)
Date: 03/18/04 

Date: Thu, 18 Mar 2004 11:15:43 +0100

Mark Ma wrote:
> rainer@ultra-secure.de (Rainer Duffner) wrote in message news:<fc610278.0403170321.cf54c99@posting.google.com>...
>
>>>Neither compile because both complain about Perl 5.6.1 (or above) not
>>>being available. Now what?
>>
>>Hm. I mailed the maintainer for Perl 5.8 and asked about 5.8.3 - he
>>said he would tackle it soon.
>>I haven't installed RT in a while, either, but I know from the rt-list
>>that it wouldn't be a good idea to start without Perl 5.8.3.
>>
>>
>>There's a PR in the GNATS with a diff to update thep perl5.8 port to
>>5.8.3.
>>
>>You can try that (I haven't, I'm still able to wait - though not
>>forever).
>
>
> I need to apologize to the port maintainer. I tried writing to him
> directly and got no response. I assumed he was not keeping on top of
> this port.
>
> As for upgrading Perl, I am uncertain this is something I have comfort
> tackling now. And after reading JPD's comments, I am uncomfortable
> about upgrading RT in general.

RT is one of those SW-packages where you will be very unhappy, if you
don't have a test box to dry-run upgrades.

> JPD mentioned OTRS and I have looked into that as well. I would love
> to find a port for that, if it exists. Have searched under
> freebsd.org/ports and nothing turns up on keywords..

They claim it runs on FreeBSD and I'm relatively confident that it is a
solid product, too (the core-staff is a lot of ex-SuSE employees).
It might not be as flexible as RT, though.
But it seems to have a lot less p5-dependencies...
Might make installation easier.

> Since OTRS has a Win installer, and you mention that RT3 does as well,
> maybe I can install both and run them side by side as a starting
> comparison point? Any hints on where I might find this RT-Win?
>
> Thanks much everyone. This has been a slow research process, but it
> is always rewarding.

http://p4.elixus.org/dist/

Most of the elixus-site is in Mandarin, as the customer-base of elixus
seems to be mostly in Asia ;-)

I wouldn't recommend installing both RT and OTRS on the same windows-PC
at the same time, though. Use a 2nd PC or two VMwares.
Or use FreeBSD and 2 jails :-)))

Whatever you do, if you run the two alongside, pass along some feedback ;-)

Rainer

Relevant Pages

  • Re: pkgdb -F and a few other questions
    ... Some of the app's were dependent on Perl 5.6.1, ... > to the Perl 5.8.1 and all is well, and ran a use.perl port command. ... Yes -- replacing the main perl installation does tend to blow away ... All of the packages in question are modules you've installed directly ...
    (freebsd-questions)
  • Re: SerialPort for Active perl 5.6.1
    ... Summary after successful installation ... port, at least with the available examples coming with SerialPort. ... e.g. to install the pure Perl module ...
    (comp.lang.perl.modules)
  • Re: portmanager and perl handling
    ... automatically executes a 'use.perl port' after upgrading or reinstalling ...  It is most probable that I will always want the latest perl port ...
    (freebsd-questions)
  • Re: Updated perl - broke stuff
    ... >> it is built with the newer dependency. ... > I don't see why any port should be rebuild just because a Port it ... > like perl, ruby and python, and don't affect the vast majority of the ... what dependencies it uses at the time of installation. ...
    (freebsd-questions)
  • Re: Port build failure: Perl already installed
    ... >> You did not ran use.perl port after installing the latest perl. ... If you wish to keep your perl 5.6 updated without upgrading to 5.8, ...
    (comp.unix.bsd.freebsd.misc)
Quantcast