Re: Need somewhere to vent...

From: james hal-pc.org (at)
Date: 10/09/04 

Date: Sat, 09 Oct 2004 11:38:53 -0500

Bill Vermillion wrote:
>>is there ANY company that still uses support in ENGLISH speaking
>>countries for their ENGLISH speaking customers!?
>
>
> Does the native language really have anything to do with the
> intelligence of the support person? I've had some egregious
> responses when all support of products was native to NA.

I've talked with some of IBM's support, based in Ireland, and other companies
that had support out of Canada had excelent experiences. i guess my real gripe
is these companies are moving there support team to countries where the average
person doesn't even own a computer, much less know how to support anything
related to it, and to top it off you can't hardly understand them when they are
reading off of their flow charts.
so.. i guess it boils down to the native language of the person most likely
/does/ indicate their level of experience (or lack there of) in a particular field.
not that there aren't computer savy Indian speaking people of course, they just
probably aren't still living in India making roughly $3/hr doing phone support
for cheap-skate American companies. 

-- 
- - james <at> hal-pc.org - -
If you make an OS that even a fool can operate,
only a fool will want to use it.
- - - - - - - - - - - - - - -

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