Re: Need somewhere to vent...
From: Martin P. Hellwig (mhellwig_at_xs4all.nl)
Date: Sun, 10 Oct 2004 10:26:07 +0200
> Bill Vermillion wrote:
>> The OPs problem as I perceive it is that he bought FOUR of the
>> devices assuming they would work just like his Intel devices, and
>> did not buy ONE and test first.
>> Making assumptions on how something works in one product based on
>> another will get you into trouble quickly.
> Wrong... 1, 4, 1000 it doesn't matter, I can put them back in
> the same box they came in. I'm not all that upset that the
> device didn't work. I'm upset at the level of support I received.
> The guy clearly knew very little about the product and networking
> in general. It didn't matter that he was in India (if in fact that
> is where he was), it's that overseas support seems to be undertrained.
Well companies do oversea (not resticted to water just about anything
that is outsourced) support not because there quality is remarkebly
better but because it is cheap.
Follwing this strategie, it is not economicaly profitable to train the
support people to have network expertise because a simple q&a sheet will
solve 95% of the problems.
BTW did you know that it is cheaper to let failing devices send back and
forth then make sure that every device is tested before it leaves the
It's all in the money, and the electronics are only a part of the
product costs, if you buy relativly cheap stuff you should be asking
yourself where they cut the cost to make is still profitable?
Don't ask and expect cisco support from a netgear device (even if its
really the same brand after all), the upprice you pay for the label
cisco is because it does has been tested and there do train some of
there support people (just not the one you get on the line).